Zach's Post
I've been living in London for about 2 months now. When I
left Denver one of the things I knew I would miss the most was good Mexican
food. In particular my favorite place to go is a restaurant named Chipotle. It
is a higher level fast food type restaurant. Basically it’s a step or two above
McDonalds and Burger King but it’s not a sit down restaurant where you have to
pay more for service. This restaurant began in Denver where I grew up so I've been eating their burritos since I was a teenager. At some point in time the
owner and creator of the chain sold it to McDonalds, which then led to the
expansion of the chain all over the States. This made me both happy and sad. I
was happy because it allowed me to eat Chipotle in college (Arizona) as well as
grad school (California). The sacrifice was the portions. The burritos became a
bit smaller. But Chipotle remained my favorite place to eat mostly due to the
food but also because it reminded me of home. (On a side note I don’t think
McDonald’s any longer owns the company)
Now when I came to London I tried to keep my expectations
for the quality of their Mexican food rather low. I figured they’d have at
least some choices since it is such a large city but really all I hoped for was
that the choices would be better than the ones I found in China and South
Korea. Honestly it would be hard for it to worse than in China. Imagine my
surprise and joy when I discovered that in downtown London there were actually
3 Chipotle restaurants. I couldn't believe it my favorite food, from my
favorite restaurant here in London. Needless to say it did not take me long to
visit one of the locations.
When I got there the layout and décor was the same as in the
States. Likewise the menu was the same. But it didn’t take long as I went down
the line and watched them make burritos to realize this was not the Chipotle I
knew. The salsas looked different, the rice looked a little off, the portions
were even smaller than they had become in the States and there were no free
refills on soda. Still I wanted a burrito and I was excited to try it. I told
the servers what I wanted and they kindly obliged but as they dished each
ingredient into my burrito I couldn’t help but question them…in my head. First
they barely gave me any rice then they flooded it with black beans and I had to
ask three times to get a respectable amount of cheese on it. Lastly came the
toughest part of making a good burrito, wrapping it. The guy tried hard to keep
all the ingredients inside the tortilla but he pulled so tight that the
tortilla ripped slightly. He quickly wrapped it in tin foil ignoring what he
had just done. I’ve had so many burritos that I knew this tiny tear would
quickly grow with each bite I took. The worst part was that the tear was in the
middle of the burrito rather than close to one of the ends so there was no way
I was going to manage to eat my lunch without some it ending up on my hand and
in my basket. Now this sort of thing happens in the States so I didn’t hold it
against the server. But the next time I came back it happened again. Then the
time after that the tortilla didn’t rip rather the server did not fold it
properly the result being that both ends were actually open making it
impossible to keep the burrito together.
I have gone to Chipotle about 9 or 10 times since I’ve been
here, far less than I have desired, and each time the thing that as bothered me
the most has not been what I considered to be the lower quality of the
ingredients or the different taste the burritos have rather it has been the
wrapping. Yes the rice isn’t as good, the salsas are inferior especially the
mild salsa, and the chips lack the lime kick one gets at home but surprisingly none
of that has been as disappointing as the seeming inability of anyone here to
wrap a burrito properly. Each time I have wanted to jump behind the counter and
wrap it myself or at least coach them through it. Part of me wants to apply for
a job at Chipotle not merely for the free burritos but so I can teach the employees
how to securely wrapped the burritos to maximize the amount of food that ends
up in a person’s mouth and minimize the amount of food that ends up on a
person’s hand or in their bowl…particularly mine. So while I should say any
Chipotle is better than no Chipotle each time I go it’s hard not to be a little
sad as they continue to give me and my burrito a bad wrap.
(The key when wrapping a burrito is lifting the end of the
tortilla furthest away from you and using it to push the ingredients closer to
you so that the ingredients are mostly on one half of the tortilla rather than
in the middle. Then one should roll the tortilla forward (away from the server
towards the customer) and fold both ends inside with the palm of your hands not
your fingers. At this point the server should finish the wrap by again rolling
the tortilla away from them. They must also be careful during this last part
not to push in with their thumbs otherwise they will likely pierce the tortilla
causing a tear, which most certainly will be the source of trouble for the
person eating it. Assuming the burrito was steamed long enough all of this
allows the burrito to be tightly wrapped with both ends being closed and no tears
in the tortilla. But here in London that just never seems to happen)
(this is the actual Chipotle in London that I visit the most)
Priya's Post:
I can’t help but add
my two cents to Zach’s burrito blurb, so I’m tagging along to the end of his.
Having grown up in London,
Mexican food wasn’t a luxury I could enjoy often. Yes, I said luxury – that’s
because it’s not a cuisine that’s widely available here (if at all in some
areas). For all our US
friends and family, that probably sounds silly since you’re lucky enough to
have a Mexican eatery on almost every corner (oh how I envy you!).
Recent years have seen
a slow, sorry, very slow change in this with some cantinas opening up here and
there, though not enough to allow anyone a decent degree of choice. These
places (with the exception of Chiquitos – a poor excuse for a Mexican
restaurant, with tacky over the top deco to match) is decent enough. In fact
some of them are pretty good – or at least they would be had I not spoiled
myself with authentic or American Mexican food while living in the States. I’m
both annoyed that I’ll likely never taste as good food here in London, but also happy that
I’ve had the good stuff to begin with! So it doesn’t matter how highly
recommended the restaurant comes, or how many 5 stars it has, or how much the
home style tortillas and salsa are to die for, they just don’t live up to the
food across the pond. And if you can’t even compete with Chipotle, the
McDonald’s of Mexican food, well, what hope is there?!
Perhaps it’s
nostalgia? Perhaps my taste buds are remembering it better than it really was?
Maybe I’d be more willing to agree with this if others with the same
experiences did not agree with me.
Now Zach mentions
Chipotle in particular (I was pretty amused at how quickly he found all three
and then knew the best ways to get there within a week). I don’t have half as
much Chipotle experience as he does (does anyone?) but from the handful of
times I’ve been able to join him for a burrito in London I found myself just as frustrated as
he was. Though neither of us would stop going, the trade off is still worth it.
What annoys me is not
so much the lack of quality in the ingredients compared to the American
counter-part as Zach mentions, not the no free re-fill policy (in fact the UK
has never had a free re-fill policy, until the last year where I can only think
of two fast food chains that do it), not even the lack of hearing when I say
out loud “No sour cream… brown rice not white…”. It’s the amount of meat they
insist on putting in each burrito. Even when you protest. You’re lucky if you
get half a ladle of beans and rice, but you’ll be sure to get three or even
four heaped ladles of meat. Not everyone likes lashings of meat! The times I’ve
ordered a vegetarian one, I thought I’d get extra beans and rice in place of
the missing meat. No, this is an extra and so you pay more to get the portion
of vegetables, rice and beans that you should get in any normal burrito to
begin with.
So Zach and I have
pretty much used this post to rant about Chipotle’s burrito failures, which on
reflection seems a bit unfair. We love Mexican food, we’d probably eat it every
day if we could (and when we’re not eating noodles… ) we’re lucky to have
somewhat unsatisfactory Mexican food rather than none at all. And yet we can’t
help but feel disappointed, thank you America for heightening our expectations…
quite rightly. So for now, the closest we’ll get to a good burrito is a poorly
wrapped one with more contents outside than in.
I leave you with a few
burrito facts:
-Burritos made in
Mexico are made small, usually with only two fillings (maybe Chipotle here in
London should go authentic, at least they’ll find them easier to wrap!)
-The word burrito
means ‘little donkey’ in Spanish
-The Californian
Burrito is the most popular burrito in the USA